Refund Policy

1. Free start (free plan)

Free start, the free plan, includes 3 free AI reviews per account. They are a one-time allowance, are never reset and have no cash value. Nothing under the free plan is refundable.

2. Pay-as-you-go credits

Each credit is used to start one review, a digital service. One credit is used when you confirm and start an analysis. Previewing the text extracted from your label does not use a credit. If an analysis fails, the credit is returned to your account automatically; you do not need to ask.

Credits you have purchased but not yet used are refundable on request within 14 days of purchase. After 14 days, unused credits are no longer refundable, but they remain available on your account and never expire.

A completed review is not refundable, whether or not you act on its result, except where the review itself was clearly wrong (section 3).

3. If a review is wrong

Reviews are produced automatically by AI and can contain errors. If a review contains a clear mistake — a finding that misstates the regulation it cites, or a requirement that does not apply to your product — email service@vescir.com and, where the conditions below are met, we will refund that review.

Conditions:

• Write to us within 14 days of the review, from the email address on your account, and include the analysis ID shown on the report.
• Point to the specific finding you believe is wrong, and the regulation you think applies if you know it. We look at individual findings, not at a review as a whole.
• This covers mistakes in what we reported. It does not cover a judgment you disagree with, a rule that changed after the review was run, or a result you chose not to act on.
• A label image that is unreadable, cropped or missing a panel is not an error in the review, and is not refundable under this section.
• A review is not a legal opinion and not a guarantee of regulatory approval, and a refund under this section is not an admission of liability. See the Terms of Service.

4. No subscriptions

RegaaS has no subscriptions and no recurring charges. You are charged only when you buy credits.

5. Billing errors

If you were charged in error or charged twice for the same purchase, contact us and the incorrect charge will be refunded in full.

6. Taxes

Prices are shown in USD. Any sales tax or VAT is calculated at checkout by our payment provider. Tax collected on a purchase is refunded together with that purchase.

7. Consumers: right of withdrawal

If you are a consumer in the European Union or another country that grants a right of withdrawal for online purchases, you have a right of withdrawal for digital content. A review is performed immediately when you start an analysis: by starting it, you expressly consent to immediate performance and acknowledge that you lose the right of withdrawal for that review once it is complete. Unused credits are covered by the 14-day refund in section 2, which you can use to withdraw from a purchase.

8. Enterprise plans

Refunds for Enterprise plans are governed by the separate agreement for that plan.

9. How to request a refund

Email service@vescir.com from the address on your account and include the order number shown on your payment receipt. For a review you believe is wrong (section 3), include the analysis ID shown on the report instead. We reply within 5 business days. Approved refunds are issued to the original payment method; depending on your bank or card issuer they can take 5–10 business days to appear.

If you have a concern about a charge, please contact us before opening a dispute with your bank or card issuer, so we can resolve it directly.

10. Changes to this policy

We may revise this Refund Policy from time to time. Changes are published on the website and apply to purchases made after the change; purchases already made remain subject to the policy in force at the time of purchase.